Level 1 Projects Image

Managing Level 1 Projects

Authorisation Icon Authorisation  Action Icon Action  Information Icon Information  Technique Icon Technique  Template Icon Template 
1. Introduction
Information Icon This guide has been created to assist with the effective management of Level 1 projects at Company Name . Level 1 projects will typically be:
  • Cost/Value: £50,000 - £100,000* (could be larger for construction)
  • Effort: Up to 75 days
  • Timescale: Between 6-12 months in duration
  • Risk Level: Low – Medium
  • Nature: Simple / Informal
  • Approach: Single Service; Internal Development
* Some projects with higher values could still be considered as a Level 1 project, where it's scope and nature falls within the other parameters above.

Managing this work as a project will help to:

  • Increase the understanding of what is expected
  • Provide a common understanding of constraints
  • Reduce the need for re-work
  • Improve the communication between the teams
  • Establish a system for when things may go wrong
1.1 Authorisation Points
Authorisation Icon Level 1 projects require four End Stage Assessments (ESAs). These can be either formal or informal discussions between the Executive and the Project Manager, and are
  1. Prior to Start-Up in the form of a Project Mandate
  2. At the end of Start-Up and Initiation when the PID is presented. This should usually be a meeting.
  3. At the end of the delivery stage when the work is completed.
  4. At the end of the project for final closure.
The process diagram below relates these authorisation points to the Gateway Review Process. All authorisation should be recorded and filed in the Project File.
1.2 People
As a minimum Level 1 projects require a Project Board Executive and a Project Manager. The Executive will make decisions on the project, and the Project Manager to manage the project under the direction of the Executive.
2. Level 1 Projects
The table below gives information on who will be operating in which Process, and lists the Management Products that should be created for Level 1 Projects

 Processes/Stages  Management Products  Who’s Responsible? 
Before Start-UpProject MandateProject Board
Directing A ProjectEnd Stage Assessment A1Project Board
Start-Up & Initiation

Daily Log
Lessons Log
Business Case
Project Brief
Organisation Structure
Project Plan

Project Manager
Directing A ProjectEnd Stage Assessment BProject Board
Controlling a StageQuality Register
Risk Register
Issue Register
Exception Report
Project Plan
Work Package
Highlight Report
End Stage Report
Project Manager
Directing A ProjectEnd Stage Assessment CProject Board
Closing a Project

Lessons Report
End Project Report
Benefits Review Plan

Project Manager
Directing A ProjectEnd Stage Assessment DProject Board


Level 1 Projects - Process Diagram

Level 1 Projects - Process Diagram
 
3. Start-Up and Initiation
Authorisation Icon

Before starting a project, you must have a Project Mandate. Issued by the Project Board Executive, it provides the basic information for you to complete the Start-Up and Initiation Stage.   and the Project Manager to complete the Start-Up & Initiation stage. The Project Mandate should be authorised by the board in a meeting known in Level 1 projects as “End Stage Assessment A1”. This can be done formally or informally. The authorisation should be recorded in the Daily Log or filed in the Project File.

Start-Up and Initiation can be combined in Level 1 projects, and is designed to help you plan the project to establish key information ensuring the project starts on the right foot. Much of the information needed for completing Start-Up and Initiation may already have been completed in the Gateway Review Process: Gateways 1 & 2 and therefore needs collating into a Project Brief forming the Level 1 projects terms of reference for the Project Manager.

The following table lists the PRINCE2 Management Products that will be created in this process, and the information each will provide.


 Management Product  Information Provided 
Daily Log
Lessons Log
Captures information on events and issues
Captures good and bad use of the process
Business CaseWhy are we doing this?
Project BriefWhat needs to be delivered?
What are the risks?
How can we deliver it?
Organisation StructureWho should be involved?
Project PlanHow much will it cost?
How long will it take?
3.1 Daily Log
Action Icon The Daily Log is used to record events and discussions that would not need to be recorded and dealt with formally. You should think about the Daily Log and what format this might take. Examples would be a physical book, a Word file on your desktop, or the use of a structured Outlook folder.
3.2 Lessons Log
Action Icon The Lessons Log is used to capture good and bad use of the processes and techniques. You should review any related lessons from previous projects so that these can be incorporated into your project plans.
Template Icon A Template for the Lessons Log can be found in the Templates Guide.
3.3 Business Case
Action Icon All projects must have a Business Case to justify its start and continuation. A Business Case must be created at this point. This might be a document in its own right, or it may be part of the assembled Project Brief. There might be a Business Case within the Project Mandate, but if not, then one will have to be created prior to the project starting.

As a minimum, the reasons for the project should be documented, as well as the expected benefits. Details of how and when the benefits will be assessed should also be included. Overall timescales and costs for the project should also be included in the Business Case. This information can be added once the Project Plan has been created.

Essentially, the Business Case must justify the official start of the project, and if benefits cannot be identified, then the Project Board needs to think carefully about whether to start the project or not.

The Business Case start points may be from the OGC Gateway Review Process: Gateways 1 & 2.
Template Icon A Business Case template is in the Templates Guide, and provides advice and guidance for each of the sections.
Technique Icon Further information on the Business Case can be found in the Techniques Guide.
3.4 Project Brief
Action Icon A Project Brief helps to establish what needs to be delivered, what risks the project will face, and how the solution will be delivered. When preparing the Project Brief, you should also create a Project File to ensure that the project documentation is kept in an orderly fashion.
Information Icon Part of the Project Brief will define the project approach. This will help to identify and the preferred way to manage and deliver the project. Nearly all Level 1 projects will use internal resources. When defining the project approach, you should provide details of the alternatives that were considered, and the reasons for the chosen approach. Including a statement for any standards that need observing will give useful information for when you plan the project.

The Project Brief start points may be from the OGC Gateway Review Process: Gateways 2 & 3 (particularly for the project approach).
Template Icon A Template for the Project Brief is in the Templates Guide, and provides advice and guidance for each of the sections. All sections of the Project Brief should be completed for Level 1 projects.
Template Icon Some Level 1 projects will require a separate Project Product Description to be created to clearly define the end product and the criteria that needs to be met. A Template for the Project Product Description is in the Templates Guide, and provides advice and guidance for each of the sections.
3.5 Organisation
Information Icon The success of any project relies on the skills and commitment of the people involved. The key mandatory roles for Level 1 projects are: The Project Board Executive represents the senior management level and will ensure that the project delivers outputs that support the authority and provide value for money. For Level 1 projects, the Executive will represent all the roles of a standard Project Board. If there is a need for other people to be involved in the decision making, then this should be discussed with the Executive, and a decision made on whether to include other individuals on the Project Board. In any case, the Executive is the “champion” for the project and the ultimate authority.

When considering candidates to fill the Project Board Executive role you should be thinking of someone with appropriate authority; Director, Assistant Director, Heads of Department, Heads of Service.

The Project Manager’s responsibility is to manage the project for the Project Board. This will include managing and progressing the plan; managing issues and risks; working with other resources to ensure the timely delivery of products; and keeping the relevant people involved.

For Level 1 projects the Project Manager will most often be an internally appointed project manager.

Technique Icon A full list of organisational roles and responsibilities are in the Techniques Guide. Details of who will be responsible for each role will need to be documented, along with details of their associated responsibilities.
Template Icon Use the Organisation Structure Template to document who will be involved in the project, and include any modifications to the Responsibilities that are relevant to each role.
3.6 Project Plan
Action Icon You should create a plan for all types of Level 1 projects, regardless of the size of the project. This will not only provide you with structured information on the order of work to be carried out, but it will also give the Project Board the information on what needs to be authorised and committed to.
Template Icon A Project Plan template is in the Templates Guide and includes a number of sections that should be considered for inclusion into Level 1 plans.
Technique Icon The Techniques Guide has a section of the recommended way to plan. This gives information on Product Based Planning, estimating and scheduling.
3.7 Preparing for Authorisation
Action Icon You should now have all the information that the Project Board needs in order to complete End Stage Assessment B. You should assemble the information so that is easy to view and understand. The assembled information will essentially be the “Project Initiation Document (PID) for the Level 1 project. You might also consider creating a short presentation for when you meet with the Project Board.
3.8 What next?
Authorisation Icon The Project Board will now review the information and make a decision on whether to authorise resources for the project to start. This decision is taken in Level 1 projects at a meeting known as “End Stage Assessment B”. Any considerations to Gateway Reveiew Proess: Gateway 3 should also be made at this time if relevant.

If the decision is to proceed you will receive authorisation to progress with the plan. The authorisation should be recorded and filed in the Project File. If the decision is not to proceed, then the information gathered should be archived and made accessible for use with future project requests.

3.7 Information Checklist – Start-Up and Initiation
The following form should be used to monitor and track the information gathered during Start-Up and Initiation.

Information Checklist - Start-Up and Initiation
 Project Name: ………………………………...
 Information  v    Completed By  Date  Authorised  Date 
Daily Log      
Lessons Log      
Business Case      
Project Brief      
Organisation Structure       
Project Plan      

4. Controlling a Stage
Authorisation Icon Before Controlling a Stage can begin, you must have received authorisation from the Project Board. You will have presented the management products from the Start-Up/Initiation stage, and a commitment of the required resources will have been made by the Project Board. OGC Gateway Review Process: Gateways 1, 2 & 3 will have been completed as necessary.
Information Icon Controlling a Stage is the process which drives you through the development stage of the project. Controlling a stage may be performed more that once if the project is deemed to have more than one management delivery stage. This section explains how to:
  • Check the quality of products
  • Handle issues and risks
  • Manage the stage & Report progress to the Project Board
  • Keep the project plan up to date
The following table lists the Management Products that will be created in this process, and the information each will provide.

 Management Product  Information Provided 
Quality RegisterA record of the checks performed on a product to ensure it meets
standards
Risk RegisterA list of risks identified, with information on how likely the risk is to
happen, and the consequences if it does.
Issue RegisterA record of all issues that are raised, including the impact of each
issue and the actions taken
Exception ReportAn alert to the Project Board to report a deviation from the agreed tolerances.
Project PlanDetailed information that describes the work needed for to be undertaken.
Work PackageDetailed information on the work that needs to be done to develop
one or more products
Highlight ReportA summary of progress of the stage to the Project Board
End Stage ReportA report that summarises the stage, explaining the products that have been completed and the current situation of project statistics.

4.1 Quality Checks & the Quality Register
The Quality Register should contain all the details of the quality checking that is done. This will provide you and the Project Board all the information needed to ensure that what should be delivered is delivered.
Technique Icon You will find more details of the Quality Review technique in the Techniques Guide. This explains the steps for checking products against agreed criteria.
Template Icon A template for the Quality Register is in the Templates Guide.
4.2 Recording and Managing Risks
Risks are basically events and situations that might happen – i.e. a potential threat to achieving a successful outcome. You may already have recorded some risks in the Project Brief. As the project progresses it is likely that other risks will come to light.
Template Icon The Risk Register is designed to capture this information and to help you better understand each risk. The Risk Register will also act as a guide for carrying out analysis on each risk. A Risk Register template is in the Templates Guide.
Action The nature of risks is volatile. Therefore all risks need to be monitored and, if necessary, actions taken to deal with the risk. This is called Risk Management. It is necessary for you to monitor the Risk Register on a regular basis.

You should note that any risks that are considered to be a medium-high or high level should be escalated to the Project Board.

Technique Icon Information on the approach to Risk Analysis and Risk Management can be found in the Techniques Guide.
4.3 Logging & Handling Issues
As we know, it is unusual for a project to run 100% as planned. Events occur that may bring change, overspend, or pressures on timing. Any questions, problems or good ideas should be raised to the Project Manager as an Issue.
Technique Icon Issues could originate from the Project Board, the Project Manager or anybody else. A standard process for dealing with issues can be found in the Techniques Guide.
Template Icon All Issues that are to be handled formally should be recorded and managed using an Issue Register. A template for the Issue Register can be found in the Templates Guide.
4.4 Exception Report
Action If at any time you forecast that the agreed tolerances for the project or stage will be exceeded, an Exception Report must be created and sent to the Project Baord to alert them that a deviation from the approved plan has been detected.
Template Icon The Exception Report is created by the Project Manager in the CS process and will include details of what has caused the deviation, the options available for recovery, the impact of each option on the Business Case, Risks and tolerances. A recommendation for recovering the situation should also be included. An Exception Report template can be found in the Templates Guide.

The Project Board may meet to consider an Exception Report, but a formal meeting is not always necessary. More likely, the Project Board will review the situation informally, by telephone or e-mail, and then give its response.

Technique Icon You should review the Change section in the Techniques guide for details on how to manage Issues.
4.5 Project Plan
Action Icon As work progresses and products are developed, you should reflect progress on the Project Plan. If Issues are raised, and need actioning, then this is likely to change the plan too. Any re-work will need to be planned with consideration to the timescales and resources available to you. You will also need to refer to the plan when reporting progress to the Project Board.

Basically your plan is the backbone to your project. You should keep a close eye on it and ensure that it is kept up to date at all time.

Template Icon A template for a typical plan is in the Templates Guide.
Technique Icon You should review the Plans section in the Techniques guide for details on how to create a Plan.
4.6 Work Packages – Getting the work done
Action Icon You should consider creating a Work Package prior to starting or authorising work. When delegating work to others, the use of Work Packages provide many benefits to all involved. It includes:
  • A Product Description of the product(s) to be created
  • How the work should be managed
  • Clear understanding of who is responsible for delivering the work
  • Agreement of timescales, costs and resources required
  • Clear communication arrangements
Technique Icon An integral part of the Work Package is the Product Description. Company Name is committed to using Product Descriptions to ensure the quality of its deliverables. The Planning section in Techniques Guide gives more information on Product Descriptions.
Template Icon The Templates Guide contains templates for a Product Description and a Work Package.

If Work Packages are to be authorised to other members of the team, an agreement of the contents should be made. This will help you and them to understand the requirements and any potential problems that may occur with regards development, time, cost, etc. When undertaking development work yourself, you might find it useful to review the headings of the Work Package to help you better understand the requirements.

Action Icon Be sure to keep a track of the work that is going in and out to the teams. As work is progressed and products are completed, you should update the plan that was created in Start-Up.
Authorisation Icon It is important to note that all Issues that will exceed the resources agreed must be escalated to the Project Board. This escalation can be done verbally on Level 1 Projects. The Project Board will then make a decision on whether to commit additional resources or not.
Template Icon Template documents for the Issue Report and the Issue Register are in the Templates Guide.
4.7 Highlight Reports
The Highlight Report is designed to provide the latest information from the Project Manager to the Project Board. Subject to the Project Board’s authorisation, it can also be sent to others who need to be kept in the picture.

The key benefits of Highlight Reporting are:

  • Provides summary information – no need for long reports
  • Keeps the Project Board informed of events on a regular basis
  • Helps the Project Manager to stand back and look at the bigger picture
Action Icon When information is completed, the Highlight Report should be sent to the Project Board. If there are any key points that need discussion, you might like to prepare a presentation for the Project Board.
Template Icon The template for the Highlight Report is in The Templates Guide.

For all levels of project, it is recommended that Highlight Reports are no more than one sheet of A4. If anybody needs more detailed information, then the project files can be viewed.

4.7 At the End of the Stage
Action Icon As work comes to a conclusion you will be approaching the end of the stage. At the end of the stage you will need to prepare the following information for the Project Board.
  • Summary of work completed during the stage
  • Summary of outstanding Issues
  • Summary of Risks
  • The latest updated Project Plan
Authorisation Icon You should present the above information to the Project Board at a meeting. The meeting for Level 1 projects is known as “End Stage Assessment C”, and can be formal or informal. This presentation will help the Project Board decide on authorising the project to move into the last stage “Closing a Project”. If agreed, then you can move onto the next stage. The authorisation should be recorded and filed in the Project File.
Template Icon The information described in this section would usually be recorded in an End Stage Report. A template for the End Stage Report is in the Templates Guide.
4.8 Information Checklist – Controlling a Stage
The following form should be used to monitor and track the information gathered during Controlling a Stage.

 Information Checklist – Controlling a Stage
 Project Name: ………………………………...
 Information  v    Product Name  Date  Authorised or Updated  Date 
Quality Register      
Risk Register       
Issue Register      
Exception Report       
Project Plan       
Work Packages      
      
      
      
Highlight Report       
End Stage Report       

5. Closing a Project
Authorisation Icon Before Closing a Project can begin, you must have received authorisation from the Project Board. You will have presented the management products from Controlling a Stage, and a commitment to accept that the project is completing will have been made by the Project Board. OGC Gateway Review Process: Gateway 4 will be completed and considerations now focus on OGC Gateway Review Process: Gateway 5.
Information Icon Closing a Project will ensure that the project is brought to a controlled and tidy end. The management products in this section assist with:
  • Prepare for Project Closure
  • Summarise outstanding issues
  • Document Lessons Learned
  • Get formal close authorisation from the Project Board
The following table lists the Management Products that will be created in this process, and the information each will provide.

 Management Product  Information Provided 
Lessons ReportInformation on what went well, what didn’t go well, and what you
recommend for future projects.
End Project ReportA report on how the project was managed. Summarising
whether the project was managed and completed as planned.
Benefits Review PlanA schedule of when post-project reviews will be carried out to 
assess whether the expected benefits are being achieved.

5.1 Lessons Learned
Company Name is committed to continue improvement of project management standards. To support this initiative it is important to record management techniques that we would want to build on. Project Lessons Report should be filed and made centrally available via the Intranet. Project Support Office (PMO) can advise.
Template Icon The Lessons Report is a simple report that gives the author the opportunity to feed back to the council details of what went well and what didn’t. A template is in the Template Guide.

The main benefit of this comes when you refer back to this information in the future when starting new projects.

5.2 End Project Report
Action Icon The final step for your Level 1 project is to complete the End Project Report. The information in the End Project Report will include:
  • How the project achieved its objectives (originally recorded in the Project Brief)
  • Details of the projects performance against the timescales and costs outlined in the plan
  • Summary of changes and how these were handled
  • Summary of the products delivered and any comments on quality checks
Included in this process, the Project Plan should be updated and finalised with actuals to date, and the Business Case should be reviewed for details of expected benefits.
Template Icon A template for the End Project Report is available in the Templates Guide.

In some projects it might be necessary to plan for a review to establish whether benefits that were originally identified are indeed being achieved. This is known as a Benefits Review Plan. The actual review will happen some time after the project has finished.

5.3 Benefits Review Plan
Action Icon

It is necessary to plan for a benefits review to establish whether benefits that were identified for the project are indeed able to be achieved. This is known as a Benefits Review Plan. The Benefits Review Plan should be created prior to closing the project.  The actual review itself will happen sometime after the project has closed.

Depending on the project, the review might be planned for 3-6 months after the project has closed. For longer periods of time, a series of review meetings should be planned. You should seek the advice of the Executive when preparing this information.
Template IconA Template for the Benefits Review Plan is in the Templates Guide.
5.4 Project Closure Authorisation
Authorisation Icon In order for the project to be formally closed, the Project Board need to review the project files. In particular, the End Project Report should confirm to the Project Board that the project has delivered the products that were required - to the quality required.

OGC Gateway Review Process: Gateway 5 should be completed as part of Closing the Project.

The Project Closure authorization for Level 1 projects is known as “End Stage Assessment D”. Once agreed, the project can be closed and the project files can be archived.

5.5 Information Checklist – Closing a Project
The following form should be used to monitor and track the information gathered during Closing a Project.

Information Checklist – Closing a Project
 Project Name: ………………………………...
 Information  v    Product Name  Date  Authorised  Date 
Lessons Report      
End Project Report      
Benefits Review Plan      

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