![]() | Managing Level 1 Projects |
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Authorisation | ![]() |
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Information | ![]() |
Technique | ![]() |
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1. Introduction | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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This guide has been created to assist with the effective management of Level 1 projects at Company Name . Level 1 projects will typically be:
Managing this work as a project will help to:
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1.1 Authorisation Points | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Level 1 projects require four End Stage Assessments (ESAs). These can be either formal or informal discussions between the Executive and the Project Manager, and are
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1.2 People | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
As a minimum Level 1 projects require a Project Board Executive and a Project Manager. The Executive will make decisions on the project, and the Project Manager to manage the project under the direction of the Executive. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2. Level 1 Projects | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
The table below gives information on who will be operating in which Process, and lists the Management Products that should be created for Level 1 Projects
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Level 1 Projects - Process Diagram | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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3. Start-Up and Initiation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Before starting a project, you must have a Project Mandate. Issued by the Project Board Executive, it provides the basic information for you to complete the Start-Up and Initiation Stage. and the Project Manager to complete the Start-Up & Initiation stage. The Project Mandate should be authorised by the board in a meeting known in Level 1 projects as End Stage Assessment A1. This can be done formally or informally. The authorisation should be recorded in the Daily Log or filed in the Project File. Start-Up and Initiation can be combined in Level 1 projects, and is designed to help you plan the project to establish key information ensuring the project starts on the right foot. Much of the information needed for completing Start-Up and Initiation may already have been completed in the Gateway Review Process: Gateways 1 & 2 and therefore needs collating into a Project Brief forming the Level 1 projects terms of reference for the Project Manager. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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3.1 Daily Log | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The Daily Log is used to record events and discussions that would not need to be recorded and dealt with formally. You should think about the Daily Log and what format this might take. Examples would be a physical book, a Word file on your desktop, or the use of a structured Outlook folder. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3.2 Lessons Log | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The Lessons Log is used to capture good and bad use of the processes and techniques. You should review any related lessons from previous projects so that these can be incorporated into your project plans. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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A Template for the Lessons Log can be found in the Templates Guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3.3 Business Case | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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All projects must have a Business Case to justify its start and continuation. A Business Case must be created at this point. This might be a document in its own right, or it may be part of the assembled Project Brief. There might be a Business Case within the Project Mandate, but if not, then one will have to be created prior to the project starting.
As a minimum, the reasons for the project should be documented, as well as the expected benefits. Details of how and when the benefits will be assessed should also be included. Overall timescales and costs for the project should also be included in the Business Case. This information can be added once the Project Plan has been created. Essentially, the Business Case must justify the official start of the project, and if benefits cannot be identified, then the Project Board needs to think carefully about whether to start the project or not. The Business Case start points may be from the OGC Gateway Review Process: Gateways 1 & 2. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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A Business Case template is in the Templates Guide, and provides advice and guidance for each of the sections. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Further information on the Business Case can be found in the Techniques Guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3.4 Project Brief | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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A Project Brief helps to establish what needs to be delivered, what risks the project will face, and how the solution will be delivered. When preparing the Project Brief, you should also create a Project File to ensure that the project documentation is kept in an orderly fashion. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Part of the Project Brief will define the project approach. This will help to identify and the preferred way to manage and deliver the project. Nearly all Level 1 projects will use internal resources. When defining the project approach, you should provide details of the alternatives that were considered, and the reasons for the chosen approach. Including a statement for any standards that need observing will give useful information for when you plan the project.
The Project Brief start points may be from the OGC Gateway Review Process: Gateways 2 & 3 (particularly for the project approach). | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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A Template for the Project Brief is in the Templates Guide, and provides advice and guidance for each of the sections. All sections of the Project Brief should be completed for Level 1 projects. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Some Level 1 projects will require a separate Project Product Description to be created to clearly define the end product and the criteria that needs to be met. A Template for the Project Product Description is in the Templates Guide, and provides advice and guidance for each of the sections. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3.5 Organisation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The success of any project relies on the skills and commitment of the people involved. The key mandatory roles for Level 1 projects are:
When considering candidates to fill the Project Board Executive role you should be thinking of someone with appropriate authority; Director, Assistant Director, Heads of Department, Heads of Service.
The Project Managers responsibility is to manage the project for the Project Board. This will include managing and progressing the plan; managing issues and risks; working with other resources to ensure the timely delivery of products; and keeping the relevant people involved. For Level 1 projects the Project Manager will most often be an internally appointed project manager. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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A full list of organisational roles and responsibilities are in the Techniques Guide. Details of who will be responsible for each role will need to be documented, along with details of their associated responsibilities. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Use the Organisation Structure Template to document who will be involved in the project, and include any modifications to the Responsibilities that are relevant to each role. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3.6 Project Plan | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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You should create a plan for all types of Level 1 projects, regardless of the size of the project. This will not only provide you with structured information on the order of work to be carried out, but it will also give the Project Board the information on what needs to be authorised and committed to. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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A Project Plan template is in the Templates Guide and includes a number of sections that should be considered for inclusion into Level 1 plans. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The Techniques Guide has a section of the recommended way to plan. This gives information on Product Based Planning, estimating and scheduling. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3.7 Preparing for Authorisation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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You should now have all the information that the Project Board needs in order to complete End Stage Assessment B. You should assemble the information so that is easy to view and understand. The assembled information will essentially be the Project Initiation Document (PID) for the Level 1 project. You might also consider creating a short presentation for when you meet with the Project Board. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3.8 What next? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The Project Board will now review the information and make a decision on whether to authorise resources for the project to start. This decision is taken in Level 1 projects at a meeting known as End Stage Assessment B. Any considerations to Gateway Reveiew Proess: Gateway 3 should also be made at this time if relevant.
If the decision is to proceed you will receive authorisation to progress with the plan. The authorisation should be recorded and filed in the Project File. If the decision is not to proceed, then the information gathered should be archived and made accessible for use with future project requests. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3.7 Information Checklist Start-Up and Initiation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
The following form should be used to monitor and track the information gathered during Start-Up and Initiation.
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4. Controlling a Stage | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Before Controlling a Stage can begin, you must have received authorisation from the Project Board. You will have presented the management products from the Start-Up/Initiation stage, and a commitment of the required resources will have been made by the Project Board. OGC Gateway Review Process: Gateways 1, 2 & 3 will have been completed as necessary. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Controlling a Stage is the process which drives you through the development stage of the project. Controlling a stage may be performed more that once if the project is deemed to have more than one management delivery stage. This section explains how to:
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4.1 Quality Checks & the Quality Register | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
The Quality Register should contain all the details of the quality checking that is done. This will provide you and the Project Board all the information needed to ensure that what should be delivered is delivered. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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You will find more details of the Quality Review technique in the Techniques Guide. This explains the steps for checking products against agreed criteria. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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A template for the Quality Register is in the Templates Guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4.2 Recording and Managing Risks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Risks are basically events and situations that might happen i.e. a potential threat to achieving a successful outcome. You may already have recorded some risks in the Project Brief. As the project progresses it is likely that other risks will come to light. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The Risk Register is designed to capture this information and to help you better understand each risk. The Risk Register will also act as a guide for carrying out analysis on each risk. A Risk Register template is in the Templates Guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The nature of risks is volatile. Therefore all risks need to be monitored and, if necessary, actions taken to deal with the risk. This is called Risk Management. It is necessary for you to monitor the Risk Register on a regular basis.
You should note that any risks that are considered to be a medium-high or high level should be escalated to the Project Board. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Information on the approach to Risk Analysis and Risk Management can be found in the Techniques Guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4.3 Logging & Handling Issues | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
As we know, it is unusual for a project to run 100% as planned. Events occur that may bring change, overspend, or pressures on timing. Any questions, problems or good ideas should be raised to the Project Manager as an Issue. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Issues could originate from the Project Board, the Project Manager or anybody else. A standard process for dealing with issues can be found in the Techniques Guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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All Issues that are to be handled formally should be recorded and managed using an Issue Register. A template for the Issue Register can be found in the Templates Guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4.4 Exception Report | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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If at any time you forecast that the agreed tolerances for the project or stage will be exceeded, an Exception Report must be created and sent to the Project Baord to alert them that a deviation from the approved plan has been detected. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The Exception Report is created by the Project Manager in the CS process and will include details of what has caused the deviation, the options available for recovery, the impact of each option on the Business Case, Risks and tolerances. A recommendation for recovering the situation should also be included. An Exception Report template can be found in the Templates Guide.
The Project Board may meet to consider an Exception Report, but a formal meeting is not always necessary. More likely, the Project Board will review the situation informally, by telephone or e-mail, and then give its response. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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You should review the Change section in the Techniques guide for details on how to manage Issues. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4.5 Project Plan | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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As work progresses and products are developed, you should reflect progress on the Project Plan. If Issues are raised, and need actioning, then this is likely to change the plan too. Any re-work will need to be planned with consideration to the timescales and resources available to you. You will also need to refer to the plan when reporting progress to the Project Board.
Basically your plan is the backbone to your project. You should keep a close eye on it and ensure that it is kept up to date at all time. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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A template for a typical plan is in the Templates Guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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You should review the Plans section in the Techniques guide for details on how to create a Plan. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4.6 Work Packages Getting the work done | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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You should consider creating a Work Package prior to starting or authorising work. When delegating work to others, the use of Work Packages provide many benefits to all involved. It includes:
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An integral part of the Work Package is the Product Description. Company Name is committed to using Product Descriptions to ensure the quality of its deliverables. The Planning section in Techniques Guide gives more information on Product Descriptions. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The Templates Guide contains templates for a Product Description and a Work Package.
If Work Packages are to be authorised to other members of the team, an agreement of the contents should be made. This will help you and them to understand the requirements and any potential problems that may occur with regards development, time, cost, etc. When undertaking development work yourself, you might find it useful to review the headings of the Work Package to help you better understand the requirements. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Be sure to keep a track of the work that is going in and out to the teams. As work is progressed and products are completed, you should update the plan that was created in Start-Up. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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It is important to note that all Issues that will exceed the resources agreed must be escalated to the Project Board. This escalation can be done verbally on Level 1 Projects. The Project Board will then make a decision on whether to commit additional resources or not. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Template documents for the Issue Report and the Issue Register are in the Templates Guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4.7 Highlight Reports | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
The Highlight Report is designed to provide the latest information from the Project Manager to the Project Board. Subject to the Project Boards authorisation, it can also be sent to others who need to be kept in the picture.
The key benefits of Highlight Reporting are:
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When information is completed, the Highlight Report should be sent to the Project Board. If there are any key points that need discussion, you might like to prepare a presentation for the Project Board. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The template for the Highlight Report is in The Templates Guide.
For all levels of project, it is recommended that Highlight Reports are no more than one sheet of A4. If anybody needs more detailed information, then the project files can be viewed. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4.7 At the End of the Stage | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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As work comes to a conclusion you will be approaching the end of the stage. At the end of the stage you will need to prepare the following information for the Project Board.
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You should present the above information to the Project Board at a meeting. The meeting for Level 1 projects is known as End Stage Assessment C, and can be formal or informal. This presentation will help the Project Board decide on authorising the project to move into the last stage Closing a Project. If agreed, then you can move onto the next stage. The authorisation should be recorded and filed in the Project File. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The information described in this section would usually be recorded in an End Stage Report. A template for the End Stage Report is in the Templates Guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4.8 Information Checklist Controlling a Stage | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
The following form should be used to monitor and track the information gathered during Controlling a Stage.
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5. Closing a Project | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Before Closing a Project can begin, you must have received authorisation from the Project Board. You will have presented the management products from Controlling a Stage, and a commitment to accept that the project is completing will have been made by the Project Board. OGC Gateway Review Process: Gateway 4 will be completed and considerations now focus on OGC Gateway Review Process: Gateway 5. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Closing a Project will ensure that the project is brought to a controlled and tidy end. The management products in this section assist with:
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5.1 Lessons Learned | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Company Name is committed to continue improvement of project management standards. To support this initiative it is important to record management techniques that we would want to build on. Project Lessons Report should be filed and made centrally available via the Intranet. Project Support Office (PMO) can advise. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The Lessons Report is a simple report that gives the author the opportunity to feed back to the council details of what went well and what didnt. A template is in the Template Guide.
The main benefit of this comes when you refer back to this information in the future when starting new projects. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5.2 End Project Report | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The final step for your Level 1 project is to complete the End Project Report. The information in the End Project Report will include:
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A template for the End Project Report is available in the Templates Guide.
In some projects it might be necessary to plan for a review to establish whether benefits that were originally identified are indeed being achieved. This is known as a Benefits Review Plan. The actual review will happen some time after the project has finished. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5.3 Benefits Review Plan | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
![]() | It is necessary to plan for a benefits review to establish whether benefits that were identified for the project are indeed able to be achieved. This is known as a Benefits Review Plan. The Benefits Review Plan should be created prior to closing the project. The actual review itself will happen sometime after the project has closed. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Depending on the project, the review might be planned for 3-6 months after the project has closed. For longer periods of time, a series of review meetings should be planned. You should seek the advice of the Executive when preparing this information. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
![]() | A Template for the Benefits Review Plan is in the Templates Guide. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5.4 Project Closure Authorisation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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In order for the project to be formally closed, the Project Board need to review the project files. In particular, the End Project Report should confirm to the Project Board that the project has delivered the products that were required - to the quality required.
OGC Gateway Review Process: Gateway 5 should be completed as part of Closing the Project. The Project Closure authorization for Level 1 projects is known as End Stage Assessment D. Once agreed, the project can be closed and the project files can be archived. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5.5 Information Checklist Closing a Project | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
The following form should be used to monitor and track the information gathered during Closing a Project.
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